Terms and Conditions
Fezza & Del accepts payment by Credit/ Debit Cards and Paypal. All prices shown on the website are correct at the time of publication and are all in British Pounds and include VAT at the current rate. All prices may be changed without any prior notice.
All products sold on Fezza & Del have been described to the best of our knowledge at the time they were listed Fezza & Del webiste.
All sizes are approximate.
Refunds & Returns
Goods that are received damaged will be refunded or replaced. If your item does arrive damaged please contact within 24 hours of receipt.
Please email firstname.lastname@example.org and supply your photographic evidence within 48 hours so we can claim our postal carrier, after 48 hours will not be held responsible for any damages reported.
If for any reason you are not happy with your purchase, you may return a stocked item within 14 days of receiving your package for a full refund. Goods must be returned unused in the same condition they were sold and in the original packaging if possible.
Delivery and collection charges are non refundable. Please Obtain a proof of postage when Returning items.
Description of Goods
We take great care to ensure that the description of our products are accurate, some items are handmade so sizes and appearances may differ slightly from one item to next.
Exceptions Sale items and bespoke/made to order items are not returnable unless damaged.
Postage and Returns
Delivery times are approximate and not guaranteed. All items are sent via Hermes or Royal Mail. Items advertised are always in stock for immediate dispatch. Fezza & Del aim to send items within 2-3 working days of receiving your order. Courier timescale once collected is 2-4 days. The Royal Mail service is used for items with a Postage under £5.95 (UK mainland) (recorded & tracked). Postage over £5.95 (UK mainland) is sent via Parcelforce and will be with you anywhere from 3-5 business working days.
Please be aware this does not include weekends - Orders received Friday will be sent the following Monday. Delivery prices are based on the size and weight of the parcel being dispatched and also on the delivery location.
We reserve the right to refuse to deliver any Fezza & Del products at any time. We will not be liable to you or any third party by reason of our withdrawing any product from delivery.
Orders placed after 5pm will be managed the Next working day. Orders placed on a weekend, will be managed the following Monday. If your parcel for any reason cannot be delivered because it is the 3rd attempt the courier company will return this to their local depot where an admin fee is applied to the parcel to resend out to you.
This fee is payable by yourself and they will contact you via email. It is advisable to advise us of a work address if you will not be at home to receive your order. If for any reason you are not satisfied with your purchase/s, then simply return it to us, Fezza & Del in an unused condition within 7 days for an exchange or refund of the full purchase price, excluding the original postage cost.
You are required to pay the return postage unless your item was received and was faulty or damaged. Goods that are received damaged must be reported within 48 hours of receiving the item/s. Fezza & Del will then require you to send an email / photograph to us so that we can see the damage and discuss the return. Then an exchange or refund will be offered.
Please ensure the parcel is packaged adequately to ensure that the goods are not damaged in transit.
Otherwise we may not be able to exchange or refund you. We strongly recommend you use an insured, registered delivery service and keep the receipt as we cannot accept liability for goods lost or damaged in transit. Refunds will be processed within 48 hours of receiving the returned item/s.
We only collect data for the purpose of processing and managing your order and so that we can keep in touch with you by newsletter occasionally. For this we need to keep your name, address, email address, phone number and details of your previous orders.
We do not retain your payment details within our systems. These are held externally within Paypal, Worldpay or Stripe.
In trusting us with your personal details you are entitled to rights under the Data Protection Act 1998 and the EU General Data Protection Regulation.